Booking Procedure - Terms & Conditions - Policies
Last revised and effective from 23-9-2008
Our booking process is as follows:
A 50% booking deposit is required to reserve accommodation, and full payment (including a returnable security deposit) is required within eight weeks of the first day of occupancy.
A returnable security deposit of £100 is required, to cover breakages or any other unpaid costs or expenses. If you are paying in euros, the returnable security deposit is €150. If you are paying in US dollars, the returnable security deposit is US$200.
Direct Bank Transfers are encouraged, please ask for details of our account.
Cheques should be in pounds sterling .
Your returnable security deposit will be returned by direct bank transfer (or UK cheque).
If you are located outside the U.K., the following payment methods are available:
Your returnable security deposit will be returned:
Please note that all prices in US$ or Euros, both on this web site, and quoted in other correspondence, are subject to variation as a result of exchange rate movements. Once a deposit is paid and receipted, pound sterling amounts are guaranteed; a balance payment in US $, €, or in any other currency other than pounds sterling may however need to be adjusted if there is a significant movement in the exchange rate in the intervening period.
Changes to the number of occupants must be notified to us in good time, so that we can provide the correct linen and towels, but do not incur any charge (except where we have quoted you a special rate dependent on the number of occupants). The stated maximum occupancy of the apartment cannot be exceeded under any circumstances.
Changes to arrival and departure days, where we are able to accommodate you, attract a booking alteration fee of £10 / €13 / US$20. Reductions in the length of stay will be treated as for cancellations (see below).
The returnable security deposit (if already paid) will always be returned in full.
Up to eight weeks before occupancy: we refund payment made, less 25% of the total weekly rental;
From eight to four weeks before occupancy: we refund payment made, less 50% of the total weekly rental;
Within four weeks of occupancy: no refund is normally made.
Cancellations should be emailed or phoned, and followed up by letter explaining the circumstances of the cancellation.
During the summer, all charges for hot water and gas for the cooker are included.
For all apartments in Villa Gelsomina, the apartments in Casa sul Lago, and Darsena, winter heating costs are included, subject to reasonable use (i.e. if usage is unreasonable we reserve the right to charge at cost at €0.75 per cubic metre of gas used).
For all other apartments, winter heating is charged at cost on the basis of gas used, at €0.75 per cubic metre.
Where essential equipment in your apartment (i.e. the boiler for hot water and heating, the cooker, or the fridge) are broken or unavailable, we aim to fix these as soon as possible, and if we are unable to fix these within one working day (excluding weekends and Italian public holidays), we will endeavour to provide alternative accommodation to a similar standard. Should this not be possible, any refund will be limited to the cost of the accommodation that is unavailable.
All other facilities and services are provided on a best endeavours basis. We will do our best to provide the services and facilities advertised, but we do not accept liability where these are unavailable through no fault of our own. In particular, please note:
In a few apartments, we allow pets (please always check with us when making a booking). Where we do, your dog is welcome, but must be well behaved and able to comply with all of the following points:
Please do not make a booking with us unless you are able and intend to fully comply with each of these points.
Smoking is allowed except where indicated for specific apartments (please always check with us when making a booking).
Even where smoking is allowed, we would prefer if you could try and smoke outside, as the smoke can linger in apartments, be difficult to eliminate from furnishings and your apartment, and thereby risk annoyance to the occupants after you.
Where heavy smoking has taken place inside the apartments and we have to wash covers/carpets, we reserve the right to charge these extra costs from your security deposit.
Any cleaning up of cigarette butts inside or outside the apartments will always be considered extra cleaning, and will be subtracted from your deposit.
Please note that no offers or discounts of any kind may be used in conjunction with the following apartments: Darsena, Punta Movero, Belvedere, Cinque Terre.
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