Booking Procedure - Terms & Conditions - 'All In' promise - Policies
Version 106 last revised and effective from 1-12-2011 previous versions
Our booking process is as follows:
A 30% booking deposit is required to reserve accommodation, and full payment (including a returnable security deposit) is required within eight weeks of the first day of occupancy.
A returnable security deposit of £100 is required, to cover breakages or any other unpaid costs or expenses. If you are paying in euros, the returnable security deposit is €120. If you are paying in US dollars, the returnable security deposit is US$150.
Direct Bank Transfers are encouraged, please ask for details of our account.
Cheques should be in pounds sterling .
Your returnable security deposit will normally be returned by direct bank transfer.
If you are located outside the U.K., the following payment methods are available:
Your returnable security deposit will be returned:
Please note that all prices in US$ or € on this web site are subject to variation as a result of exchange rate movements, so please always check with us for an up-to-date quotation. Prices are generally guaranteed in the currency they are quoted in, however for balance payments in currencies other than pounds sterling, we reserve the right to make an adjustment if there is a significant movement in the exchange rate in the intervening period.
We accept stays shorter than a week, depending on the apartment and time of year, as follows.
| Apartment | October through April | May through September |
| Paradiso, Ciao Sole!, Ciao Italia!, Casa Miralago, Casa Fiori | min. 5 days |
min. 7 days |
| Panorama, Dolce Vita | min. 4 days |
|
| Giove, Venere | min. 4 days |
|
| Calla, Orchidea, Isola, Casa Bartula | min. 3 days |
|
Where there is a gap shorter than the above minimum period, we will of course be happy to accept a booking to fill the gap.
Our pricing basis for stays less than a week is as follows.
| Apartment | Cost for stays less than 7 days |
| Panorama,
Paradiso,
Dolce Vita,
Ciao Sole!, Ciao Italia!, Casa Miralago, Casa Fiori, Giove, Venere, Casa Bartula |
5% reduction off weekly price |
| Calla, Orchidea, Isola, | number of days x weekly price / 7 |
When we confirm that an apartment is available, the offer is valid for 48 hours, unless we state differently. If we do not hear from you within 48 hours, we will assume that you are no longer interested, and may offer the apartment to someone else.
If you need more time to decide, please let us know within/every 48 hours, allowing us to confirm back to you that you still hold the option on the apartment.
We cannot hold more than one apartment for you (unless of course you are interested in booking more than one). If you need more time to decide between apartments, ask us to hold your first choice apartment.
Once you have confirmed that you want to book, we will then agree the time is necessary to pay the booking deposit, usually a few days. Please confirm by email when you have made payment.
If we do not receive payment in the agreed timescale, and have not heard from you, we will contact you and give you 48 hours to confirm that you are still interested.
Changes to the number of occupants must be notified to us in good time, so that we can provide the correct linen and towels, but do not incur any charge (except where we have quoted you a special rate dependent on the number of occupants). The stated maximum occupancy of the apartment cannot be exceeded under any circumstances.
Changes to arrival and departure days, where we are able to accommodate you, attract a booking alteration fee of £10 / €12 / US$15. Reductions in the length of stay will be treated as for cancellations (see below).
The returnable security deposit (if already paid) will always be returned in full.
Up to eight weeks before occupancy: we refund payment made, less 25% of the total weekly rental;
From eight to four weeks before occupancy: we refund payment made, less 50% of the total weekly rental;
Within four weeks of occupancy: no refund is normally made.
Cancellations should be emailed or phoned, and followed up by letter explaining the circumstances of the cancellation.
We ask for a returnable security deposit (as detailed under Terms and Conditions above). Other than that, and the exceptions detailed in the table below for the smaller apartments in Orta San Giulio, our prices are fully inclusive of all services, there are no hidden extra charges.
| 'All In' promise | Costs are: |
| Bed linen | included (except for cots) |
| Towels | included (but not beach towels), 2 towels per person |
| Final cleaning | included (but we ask you to leave the apartment in a reasonable
state; if the apartment is not left in a reasonable state we reserve the right to charge final cleaning costs from your security deposit) |
| Electricity | included |
| Gas | included (see also below under Winter Heating) |
| Telephone | included (where available, which is for incoming and local calls only) |
| Extra person | included up to the stated maximum for the apartment which cannot
be exceeded, but must be notified to us (see above under Alterations), unless we make a special offer with a maximum number of occupants, and except for Calla, Orchidea, and Isola for which there is a charge of £19 per person per week or part week for more than 2 occupants. |
| Cot | included (subject to availability) except for Calla, Orchidea, and Isola for which there is a charge of £30 per week or part week. Note that linen is not provided for cots. |
For all apartments, charges for hot water, gas for cooking, and winter heating are included, subject to reasonable use i.e. if usage is unreasonable we reserve the right to charge from your security deposit at €1.00 per metre3 for the full amount of gas used. Please therefore do as you would at home, e.g. turn the temperature setting down if you are out for the day.
Where essential equipment in your apartment (i.e. the boiler for hot water and heating, the cooker, or the fridge) are broken or unavailable, we aim to fix these as soon as possible, and if we are unable to fix these within one working day (excluding weekends and Italian public holidays), we will endeavour to provide alternative accommodation to a similar standard. Should this not be possible, any refund will be limited to the cost of the accommodation that is unavailable.
All other facilities and services are provided on a best endeavours basis. We will do our best to provide the services and facilities advertised, but we do not accept liability where these are unavailable through no fault of our own. In particular, please note:
The names of all occupants of your apartment or villa, together with the ages of any under 21s, must be given to us, and we must be kept informed of any changes. We do not allow you to invite guests into your holiday home, the grounds, or (where applicable) the swimming pool.
In a few apartments, we allow pets (please always check with us when making a booking). Where we do, your dog is welcome, but must be well behaved and able to comply with all of the following points:
Please do not make a booking with us unless you are able and intend to fully comply with each of these points.
Smoking is allowed except where indicated for specific apartments (please always check with us when making a booking).
Even where smoking is allowed, we would prefer if you could try and smoke outside, as the smoke can linger in apartments, be difficult to eliminate from furnishings and your apartment, and thereby risk annoyance to the occupants after you.
Where heavy smoking has taken place inside the apartments and we have to wash covers/carpets, we reserve the right to charge these extra costs from your security deposit.
Any cleaning up of cigarette butts inside or outside the apartments will always be considered extra cleaning, and will be subtracted from your deposit.
For reference, older versions of our Terms & Conditions are available
here:
Version
106 effective 1-12-2011 (this version)
Version
105 effective 21-9-2010
Version
104 effective 6-9-2010
Version
103 effective 10-5-2010
Version
102 effective 14-3-2010
Version
101 effective 21-5-2009
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